Zopim Live Chat Event Tracking in Google Analytic using Google Tag Manager

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Track Zopim Chat Event Tracking with Google Tag Manager

Recently so many people and client ask me to track/write a code to track Zopim live chat event tracking for Zopim Chat Interaction tracking in Google Analytic using Google Tag Manager. You can track chat interaction like zopim Chat Started , zopim Chat Closed, Offline Message Sent, Chat_Rating_Good, Chat Button Clicked.

Why should track Zopim Chat Event as in Google Analytic using Google Tag Manager

Knowing more about your visitor before converting into sale, Which medium they came know your website and how many time chat Interaction before conversion to sales that will help you understand marketing channel growth. 

  1. First Install Google Tag Manager on the website for tracking Track Zopim Chat Event Tracking with Google Tag Manager
Paste this code as high in the <head> of the page as possible:
<!– Google Tag Manager –>
<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({‘gtm.start’:
new Date().getTime(),event:’gtm.js’});var f=d.getElementsByTagName(s)[0],
j=d.createElement(s),dl=l!=’dataLayer’?’&l=’+l:”;j.async=true;j.src=
‘https://www.googletagmanager.com/gtm.js?id=’+i+dl;f.parentNode.insertBefore(j,f);
})(window,document,’script’,’dataLayer’,’GTM-XXXX’);</script>
<!– End Google Tag Manager –>
Additionally, paste this code immediately after the opening <body> tag:
<!– Google Tag Manager (noscript) –>
<noscript><iframe src=”https://www.googletagmanager.com/ns.html?id=GTM-XXXX”
height=”0″ width=”0″ style=”display:none;visibility:hidden”></iframe></noscript>
<!– End Google Tag Manager (noscript) –>

Note: Make you will replace GTM Tracking Code with your GTM ID XXXXX

2.  Implemented ZOPIM JAVASCRIPT API tracking all the event those like zopim Chat Started , zopim Chat Closed, Offline Message Sent, Chat_Rating_Good, Chat Button Clicked.

First you need to understand API ZOPIM and How it working it then you need convert ZOMPIN API into Data Layer

<script> 

$zopim(function() {

$zopim.livechat.set({

<script> 

$zopim(function() {

$zopim.livechat.setGreetings({

3. Now it’s to show result in Google Analytic – Zopim Live Chat Event Tracking in Google Analytic 

Zopim Chat Event Tracking

Zopim Live Chat Track with Google Tag Manager

Warning:if you do n’t know about javascript/ Datalayer/Jquery or do n’t have developing knowledge then do n’t try Track Zopim Live Chat Event Tracking in Google Analytic using Google Tag  Manager a custom javascript without using Any plugin that can broke your site, Cart and other functionality 

Disclaimer: Google tag manager belongs to Google property 

For Contact: mappchero@gmail.com

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