Track Zopim Chat Event Tracking with Google Tag Manager
Recently so many people and client ask me to track/write a code to track Zopim live chat event tracking for Zopim Chat Interaction tracking in Google Analytic using Google Tag Manager. You can track chat interaction like zopim Chat Started , zopim Chat Closed, Offline Message Sent, Chat_Rating_Good, Chat Button Clicked.
Why should track Zopim Chat Event as in Google Analytic using Google Tag Manager
Knowing more about your visitor before converting into sale, Which medium they came know your website and how many time chat Interaction before conversion to sales that will help you understand marketing channel growth.
- First Install Google Tag Manager on the website for tracking Track Zopim Chat Event Tracking with Google Tag Manager
<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({‘gtm.start’:
new Date().getTime(),event:’gtm.js’});var f=d.getElementsByTagName(s)[0],
j=d.createElement(s),dl=l!=’dataLayer’?’&l=’+l:”;j.async=true;j.src=
‘https://www.googletagmanager.com/gtm.js?id=’+i+dl;f.parentNode.insertBefore(j,f);
})(window,document,’script’,’dataLayer’,’GTM-XXXX’);</script>
<!– End Google Tag Manager –>
<noscript><iframe src=”https://www.googletagmanager.com/ns.html?id=GTM-XXXX”
height=”0″ width=”0″ style=”display:none;visibility:hidden”></iframe></noscript>
<!– End Google Tag Manager (noscript) –>
Note: Make you will replace GTM Tracking Code with your GTM ID XXXXX
2. Implemented ZOPIM JAVASCRIPT API tracking all the event those like zopim Chat Started , zopim Chat Closed, Offline Message Sent, Chat_Rating_Good, Chat Button Clicked.
First you need to understand API ZOPIM and How it working it then you need convert ZOMPIN API into Data Layer
<script>
$zopim(function() {
$zopim.livechat.set({
<script>
$zopim(function() {
$zopim.livechat.setGreetings({
3. Now it’s to show result in Google Analytic – Zopim Live Chat Event Tracking in Google Analytic
Zopim Live Chat Track with Google Tag Manager
Warning:if you do n’t know about javascript/ Datalayer/Jquery or do n’t have developing knowledge then do n’t try Track Zopim Live Chat Event Tracking in Google Analytic using Google Tag Manager a custom javascript without using Any plugin that can broke your site, Cart and other functionality
Disclaimer: Google tag manager belongs to Google property
For Contact: mappchero@gmail.com
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